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Managing Challenging Situations

About this program

Whether it is managing challenging conversations, dealing with sticky situations, or problem solving with a patient, family member or any stakeholder to create a positive outcome, we will help you to keep composure under pressure and create positive, lasting customer experiences.

Learning outcomes

This workshop will allow participants to:

- Understand their strengths and weaknesses in dealing with difficult situations
- Have tactics to improve their approach and mind-set in handling challenges
- Keep challenging conversations with stakeholders on track, diffuse the tension and move towards a positive outcome
- Gain an understanding of their own behavioural preferences and how to interact more effectively with other styles
- Keep their composure under pressure and find win/win solutions and better outcomes
- Understand the tools and techniques for minimising the occurrence of difficult conversations
- Appreciate the dangers of avoiding challenging conversations and the benefits of proactively dealing with them in a timely manner
- Have strategies and tools for giving and receiving feedback

Seminar Details

Date & Time:

Wednesday 17th July 2019
Sessions run from 8:45am to 12:15pm

Inclusions:

All materials & brunch included


Location

Kooyong Lawn Tennis Club

489 Glenferrie Road Kooyong VIC 3144

Cost:

$425 plus GST per person

WE'RE OFFERING YOU 20% OFF THE COST

To take advantage of this offer, type 'T2TPartner' into the promotional code area when regeristing or call Time2talk on 1300 828 255


Managing Challenging Situations

Event Speakers